Warranty

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Refund Policy / Return Policy

We offer a complete 100% return policy and payment within 1 month of purchase.

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Defective Good

All emails to Whatsup@tonezzz.com for any issues on defects, faulty, missing parts or not working correctly.
 

Please provide the following information:

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• Name of Purchaser and Order Number

• Date of Purchase

• Reason for Return

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How to claim

To make a claim under this warranty, email our Customer Support Team at whatsup@tonezzz.com.

You are responsible for the cost of returning the defective Product unless notified otherwise.

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Terms and Conditions of Sale

These Terms and Conditions apply to the ordering, purchase and delivery of Tonezzz  products on www.tonezzz.com (“Tonezzz's Online Store”). Products purchased through the Tonezzz Online Store (“Products”) are sold and distributed by Tonezzz Pty Ltd ABN 86 618 910 697 (“we”, “us” or “our”). The Products on the Tonezzz Store are available for purchase Worldwide. These Terms and Conditions do not cover Products not purchased from the Tonezzz Store or sale of products by third parties to you. 

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Order

You can place an order for Tonezzz Products by following the instructions on the Tonezzz Online Store (“Order”). An email will be sent through to you with an order confirmation once we have received your Order (“Order Confirmation”). Receiving an Order Confirmation or email confirming the processing of your Order does not constitute the acceptance of your Order. All Orders placed with Tonezzz are subject to our acceptance and no contract will be formed for the purchase of Products until your Order is accepted by delivering the Product to you and providing you with a shipment confirmation email and/or providing a service to you. For the purposes of these Terms and Conditions, any reference to “Service” means the performance of a task such as; providing assistance or access to any resource/s (e.g. access to an information database) that we make available to you. We reserve the right (at our sole discretion) to reject, limit or decline your Order, for various reasons including if:

(a) you do not accept these Terms and Conditions (including our Privacy Policy);

(b) you do not provide a valid shipping address;

(c) your payment for the Order is unsuccessful;

(d) the Product you have ordered is not available or will not be available within thirty (30) days;

(e) the information you provided us is incomplete or inaccurate, or

(f) if there are any errors in connection with your Order or the Tonezzz Online Store.

(g) if under 13 years of age without permission from parent / guardian

If your Order is declined, rejected or limited after you have made payment, we will notify you of this and refund the full amount paid. If there are any errors on the Tonezzz Online Store that affects your Order or if there is error takes place involving the price of the Product you ordered, we reserve the right to correct the error and will endeavour to notify you of this. In the event of this occurrence, you may choose to either choose purchase the Product at the correct price or information, or you can cancel your Order and be refunded for the amount paid. 

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Contract

(a) Your Order; (b) these Terms and Conditions; (c) our Privacy Policy, and (d) any associated Tonezzz warranty statements, license agreements, applicable attachments and documents created pursuant to these Terms and Conditions, will form the contract between us (the “Contract”).  Any additional documentation or communications are not valid or binding on us unless they have been expressly agreed to by us in writing.

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Prices and Offers

All prices are in Australian dollars and unless specified otherwise, include all applicable taxes and standard delivery charges within Australia. All promotional prices are final prices and cannot be combined with other existing promotional offers. Offers, prices, specifications and availability of Product may change or be withdrawn without notice. Tonezzz takes no responsibility for any photographic, typographic or editorial errors, and may correct any errors, change or update any information on the Tonezzz Online Store without giving prior notice. Subject to a reduction in price in accordance with the succeeding paragraph below, unless a change in price is caused by our own error, any change in Product price will not affect you once you have been issued with an Order Confirmation. 

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Limitation of Liability

To the extent permitted by law, we (including our related bodies corporate, officers, employees and agents) Exclude all liability arising from your use of the Tonezzz Online Store, any error or mistake occurring on the Tonezzz Online Store, any interruption of use, any bugs, viruses, malware, Trojan horse virus or other harmful code or communications which may be transmitted to or through the Tonezzz Online Store or any links to third party websites from the Tonezzz Online Store. Except as expressly provided in these terms and conditions. And to the fullest extent allowed by law. In no event whether for breach of contract, warranty, negligence, strict liability in tort, or otherwise will we (including our related bodies corporate, officers, employees and agents) be liable for any losses or damages that a third party suffers, any losses or damages that a third party suffers, any losses or damages which are not foreseeable consequence of our failure to comply with these terms and conditions, any loss or damage to data, any special, incidental, or indirect damages or for any economic consequential damages of any kind, any lost profits, business revenue, goodwill or anticipated savings. This limitation and exclusion will apply even if we were informed or should have known of their possibility.

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Title and Risk of Loss

When you purchase Tonezzz Products, title is transferred to you on delivery. You undertake to pass us title to any returned hardware Products free from all encumbrances. For each hardware Product, the risk of loss or damage will pass to you on delivery of the Product.

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Privacy

Tonezzz and its related companies will process, store and use personal information collected from you or on your behalf from your transaction on the Tonezzz online Store. Tonezzz may disclose or share your personal information with the Product manufacturer, the Product manufacturer’s Customer Support Centre which may be located outside of Australia, an authorized repairer or third-party service providers whom we work with in the course of our business including customer support, delivery, security, financial and legal advisory, banking, payment processing, web-cart hosting and support, credit reporting, fraud checks, data storage, information processing, order tracking, marketing, product reviews, responding to customer queries and complaints, technology services or law enforcement agency for compliance purposes or to assist with investigations. You acknowledge that any Product that you return to us may be sent to the Product manufacturer, a repairer or a third-party service provider. By purchasing from the Tonezzz Store and providing us with your personal information, you agree to be bound by our Privacy Policy. Your data protection and privacy rights and the way your personal information will be collected, processed, stored and used are set out in our Privacy Policy.